Most the executive managers in the company have no idea the reason as to why they need a warranty department in the company and always consider it to be a waste of money and also company resources. Although this particular department is said to be of much need to the company, there are a large number of the companies that we have that do not get to consider such a department as a top priority to them.
To them, this particular section of the company is not as productive as the other parts of the company and that the whole process just consists of manually intensive administrative task. To those companies that have begun to invest in these section of the company, they can be able to attest that there are many benefits that they are looking forward on enjoying such as getting to have reduced costs and also, having to improve the experience of the customers. There are some studies that were conducted and it was discovered that some reasons such as getting to improve customer satisfaction, improving the quality of the product and also increase in revenue are some of the reasons that make many executives invest in the warranty department.
Even when the executives get to listen attentively to the benefits that this department is said to have towards the company, there are many challenges that they get to face on their day to day activities. During their operation hours, there are many problems that these companies get to face and one of them is the duplication of data for a long time now. On matters concerning data duplication, there is a lot of time that is spent by most of these companies when they get to enter the customers’ data into the system. There use of a warranty management software can be able to save many companies the trouble of data duplication in their working area and get to improve their working speed.
The lack of proper communication is also becoming a challenge to the customers who think that they are not being attended to faster, correctly or even professionally as they are supposed to buy the company that they have come to seek their assistance from. One the thing that can be able to save this is communication which is very much essential in such circumstances which can be able to ensure that nothing falls through the cracks. In most occasions, these companies are said to deal with the problem of recurring issues that are being raised by their customers. The one way that they can be able to do this is by collecting the number of recurring issues that the customers report and giving them to the production department who will be able to check on the areas mentioned and make the required adjustments.