Generally, business owners would aim to achieve the best of the communication system their companies have adopted, with questions on whether it is giving both outside and inside of the organization the needs required.
Today, with the availability of different kinds of communication model, business owners are debating which is the most suitable for their respective organizations. Today, two choices a business can opt for are the UCaaS or Unified-Communications-as-a-Service and the VoIP or Voice over Internet Protocol, and the preferences of a business would be a determining factor on which to choose.
Considering that both systems have their own specifications, it is advisable that you know some backgrounds about each differences to make an informed decision.
First, you have to decide if your company’s communication needs both voice and video, or just the voice and no video. Take note however that according to studies, there is more trust if people are communicating using videos with the voice. In other words, it reveals that the use of both video and video is more credible than that of only voice when communicating. So if your particular business values proper communication where misunderstanding has no room in your communication, then having both video and voice in communication is what you should get.
Another basis of your decision when deciding which channel to use is the flexibility of the communication being used in your business. In the modern communication today, capturing diversity in its employees is a goal that will ensure harmony, coexistence and inclusivity. People’s preferences when communicating that will be your basis in choosing the mode of communication, considering that others may use emails, others prefer chats, and others prefer video calls.
Note however that it cannot be judged that one channel of communication is better than the other, but will only signify that people have various modes of communication that makes them comfortable in using.
Know that there are different extents of flexibility between these two channels, where the VoIP can easily add or subtract the number of phone lines, while UCaaS can offer the needed services for as long as it coincides with the vendors of the business. It is worthwhile to make a selection of the channel that would improve the business operations.
Another factor of consideration when choosing your model of communication is the office practices conducted in your business. Internal and external communications can comprise the processes within the organization, where it is possible that you can have both as one, or can be run individually or independently from the other.